Bill S. wrote:
I've lived in four states in the past 40 years, and my father had been in the automotive - repair business for decades. I grew up in car dealerships and know cars. This is, hands down, the best automotive-repair business that I've ever dealt with. I am relatively new to the area and recently came to Pro Image after major headaches with Meineke across town on the recommendation of a close friend who has Pro Image maintain and repair all 40+ of his businesses' commercial vehicles. These are just a few of the positives:
My '07 Suburban had been plagued with, among other things, long - term oil leaks and repeatedly -failing catalytic converters. Pro Image eliminated both problems immediately. The former had been caused by a small part ($100 replacement) and did not need the alleged $1,200 repair claimed by my former mechanic. The latter had been caused by cheap Chinese aftermarket converters and a misfiring engine. Pro Image has eliminated these with a tune up and the installation of original manufacturer's parts. Problems gone.
Mike, the owner, repeatedly has spent over 20 minutes talking with me on the phone in extreme detail about the diagnostic steps that his mechanics took, what his mechanics found, and what must be done to fix the problem. No one in my life ever has done anything like that. It's unheard of and is more akin to what I'd expect from a doctor. Further, the front-desk staff is very attentive and friendly. They respond both to e-mails and phone calls very quickly.
3. Free Loaners
I do not have time to wait around for repairs, and need to use Pro Image's loaners. Warning: The loaners are far from gleaming new chariots (putting it nicely), but their use is free. Just add the gas that you've burned. So, if you like saving money, you'll appreciate these vehicles.
I find Pro Image's prices to be very fair, and I have every confidence that Mike will try to save the client wherever possible. I trust Mike to recommend high - quality aftermarket parts when such parts are available and appropriate and to recommend original manufacturer's parts when they are not. This is a great place, and I look forward to bringing my cars to Pro Image for many years to come.
Debra P wrote:
Great service! It's so good to find a mechanic you can trust. Took my 07 Subaru Legacy to Manchester Subaru a few weeks ago. They said I needed a new midpipe gasket for the exhaust and a new rear trailing arm bushing. Cost was going to be over $600. I didn't have them do the service and instead took it to Pro.
Image where my husband has been going for years. Mike checked the whole exhaust and said everything was fine, and the bushing would be good for another couple of years. And they also have loaner cars for you to use while they're working on your car. It's very hard to find a place that has this. I'll have all my service done by Pro Image.
Took my 07 Subaru Legacy to Manchester Subaru a few weeks ago for a leak behind the dash. They fixed the problem, but said I needed a new midpipe gasket for the exhaust and a new rear trailing arm bushing. Cost was going to be over $600. I didn't have them do the service and instead took it to Pro Image where my husband has been going for years. Mike checked the whole exhaust and said everything was fine, and the bushing would be good for another couple of years. This is not the first time that Manchester Subaru has tried to talk me into work that wasn't needed. I will never have a car serviced there again.
Drew G. wrote:
Mechanics are often put on the same shelf as carnies. But with the downturn in the economy carnival visits are becoming less frequent and trips to the car repair more plentiful. Mike and Scotty break the carny cast and set themselves apart as top shelf automotive mechanical experts.
Within a month of moving to the Granite State three years ago I had issues with my 2001
Saab 9-5. I asked a new friend where to go and I was directed to Pro Image. Everyone at the shop impresses me with their professionalism from Christine behind the counter to Scotty on my car. Christine is on the ball with reminders on regular oil changes and asking the right questions about the issue. Scotty has been right on or under on the estimate for each job I take there. What I appreciate the most is after dropping my car off in the morning I can expect a phone call a few hours later from Scotty telling me what issues they found, how long it will take, what is the most critical, what needs to be done right away, what can wait, how much it cost, and when he expects the job to be done. When I pick the car up after the work is completed Scotty always greets me, shows me the bad parts and lets me know how the job went. I find this to be very informative, especially for someone that is not very mechanically inclined. There are numerous times where I have gone in expecting a big job (i.e. new wheel bearings)
and found out it is a much simpler and easier fix. They even have a free loaner car service that has saved me numerous times. These cars are far from glamorous and no one will ever think you are compensating for something else but this is invaluable and have not seen this anywhere else. After three years, 75,000 miles, oil changes, water pumps, tires, tire rotations, struts, starters, oxygen sensor, and most recently engine mounts; I will trust no other shop with my vehicle than Pro Image. My only fear is moving out of state and even then I would consider coming back here to see these guys.
ksp says ...five stars
Mar 22, 2014
I have been taking my vehicles to Mike Alton since it was a one man shop (20+ years ago). He has grown but has not lost the personal touch. The best indication to me is that he still will "fix" something, as opposed to "oh, you need a whole new (fill in the blank)". If it is fixable, he
(and his crew) will do it. Nice lounge area (smoke free) with TV; water cooler; coffee and tee; free loaner cars. I have gone there for basic inspections and oil changes as well as thousand dollar major repairs.....all to my satisfaction..
GordieC. says ...five stars
Jan 23, 2012
Moved to NH in 2001 and a friend recommended Mike and his crew wholeheartedly. I'm glad they did. They're very good and thorough, but don't try to upsell you on unnecessary repairs. Christine at the front desk is fantastic and at one point or another, nearly every mechanic has touched the car, all competently. I highly recommend them!
Reviewer #86302 says ...five stars
Aug 07, 2010
These guys are great. I've seen everything from '60's muscle cars to Lotus exotics in their lot. They can do anything. They have on-line diagnostic resources which quickly led them to a fix for a very esoteric drivability problem with my 96 Jetta. A very weird solution, but it
worked!!! Who would have thought about it???? Great communication -they really talk to you. Mike will even demonstrate their on-line diagnostic ability. Loaner cars. They fix it and they back it. Who could ask for more - except Saturday hours. Oh well, I guess we all need a break. Service writer Christine does a great job and is a real sweetheart.
Reviewer #86301 says ...five stars
Jul 26, 2008
I've been bringing my cars to Mike Alton's various garages for about 20 years. My first visit he saved me over $9oo. When he inspected and fixed a few of the necessary things that "needed" to be repaired according to a large Mall chain shop that had inspected my car. He always is helpful in keeping my repair costs down to the minimum. He spends a lot of time locating good used parts to save money. He has decent loaner cars -and seems to enjoy the time that he spends explaining how the car works and what the repairs will do.
Customer Sue V. says:
Mike Alton and his crew at Pro Image are the Best! After a frustrating two days.
Trying to chase down the problem with my Toyota Highlander Mike diagnosed and fixed the problem -- a missing fuse...$0.93! This was after Toyota charged me $250 to tell me it was faulty sensors and it would be $1350 to fix! Way to go Mike and a big big THANK YOU!
Larry C. says:
These guys work on both my 2007 Audi A4 and my 2007 Hemi Jeep Commander. They are honest and very friendly. I recently began rekindling my own engine repair work starting on a two stroke 49 cc scooter. They helped me (free of charge) determine which parts to order, gave me insights and tips into small engine repair. I've rebuilt the scooter engine and it's running like a top. I can't wait to stop by and show them my work.
Tony M. says:
Pro Image is outstanding in all ways. Very friendly and knowledgeable staff.
Their loaner program is fabulous and convenient. I would bring any car here for all service and repair. They also sell and service small engines, lawn equipment, chainsaws, snow throwers, snow plows, and more
A Google User says:
I've been bringing my cars to Mike for over 15 years, and my mother has been going to him for ten years. Mike is a straight - shooter, no bull, kind of guy that knows the value of great customer service. He's considerate and really takes the time to educate you on the work he's doing and why he's doing it. I highly recommend him to everyone! FIVE STARS!!!